Mt Buller Services

Resort Entry Permits are required for all cars stopping in a Victorian Alpine Resort during the designated snow season which is from midday Friday 9th June until midday Sunday 1st October.

If you drive, there is free parking for team members available at the Mirimbah staff car park (vehicles without special permits are not allowed to park on the mountain). If parking in the staff car park, upon arrival you are required to register your vehicle at the Resort Entry Gate and be issued with a staff parking pass which must be displayed on your dashboard.

** Team members arriving prior to the opening of Mirimbah Resort Entry (prior to 9th June) or wish to park your vehicle prior to the opening, are required to visit the Alpine Resort Victoria (ARV) office which is also the Post Office to register the vehicle. This is by visiting the Information Desk/Post Office in Alpine Central

Mt Buller Post Office is located in the Information Reception Desk of Alpine Central.
It is open from 8:30am – 5:00pm daily throughout the snow season and during the green season is open Mon – Fri 8:30am – 5:00pm and Sat & Sun 10am – 4pm

If you wish to receive mail throughout the season please use the below address:

YOUR NAME
1 Summit Road
Mount Buller, 3723

ATMs have been removed from the Mt Buller Village – if you require to withdraw cash, this can be done at the Mt Buller Post Office.

BSL offers a complimentary bus service to and from Mansfield for BSL team members, we have even worked with Bus Fleet to be able to offer more times for staff to get on and off the mountain. The bus timetable varies during the ski season according to demand – this can be found on the ‘Staff Bus Timetable‘ page.

Within the Village there is an ‘intra-village shuttle’ which operates throughout the day and has three routes along Stirling Road, The Avenue (Ski School) and Summit Road. Everything is also in walking distance, sometimes walking can be a faster option.

EMERGENCY call 000. Ambulance Victoria and Victoria Police are based on Mt Buller and provide 24 hour emergency assistance.
Ambulance Victoria is available for acute transfers to the hospital, that is patients who require active treatment or specialty transfers. In the event that you require hospital services you will be transported to the closest health services that has the capability to meet your needs.
(Hospital transfers are not cheap, especially from the mountain – make sure to check that Ambulance cover!)

Trauma and accident services / Mt Buller Medical Centre – Mt Buller has a first class urgent and trauma care system with our Ski Patrol team. Our highly trained and specialised Ski Patrollers attend to injuries on the ski field and transport people to the Medical Center if needed.

Ski Patrol, Medical Centre and Ambulance Victoria have plans to safely care for patients that may have COVID-19. Services will ask COVID-19 screening questions, and we ask that you answer honestly to prevent the spread.

The Medical Centre is operated by Mansfield Hospital staff with emergency care specialist doctors, nurses and medical team – the centre is even equipped with an x-ray machine.

MEDICAL CENTRE MOBILE NUMBER: 5777 6912

COVID -19

The Mt Buller Medical Clinic does NOT provide a COVID-19 testing service. Visitors who develop COVID-19 symptoms should immediately self-isolate and undertake a rapid antigen test (RAT). Should the test show a positive result, the visitor should return home immediately – staff should contact your manager or Human Resources (by phone not in person!) on 5777 7864 ASAP.

GP Services – If you need to see a General Practitioner whilst you are on the mountain, we encourage you to reach out to your local GP as they may be offering telehealth consultations and can provide the best personalised care. If they are not providing telehealth consultations, you can call GP2U, Australia’s largest telehealth provider to book online. Bookings can be made on-line 7 days a week from 7am-7pm.
On Mountain GP operations are TBC for the 2023 season.

Out of Hours Support –
In an emergency, call 000. Ambulance Victoria provide 24 hour emergency assistance.

Mobile coverage can be a bit patchy in the mountains, no matter which network you are with. Most major phone companies have coverage in the Alpine area.

For International team members, International SIM cards are available online or at the airport, or “pay as you go” plans and SIMs with specific companies are also available (and generally a bit cheaper with better data options than the pre-paid international ones).

Either way, we strongly recommend sorting out your phone options in the airport or city area prior to your arrival to the mountain.

It is important to do your grocery shopping during daylight hours as there are no 24 hour shops on Mt Buller. You are able to get your groceries from

• Buller Grocer (located at the bottom of Athletes Walk)

or order from off mountain via

• Mansfield Foodworks
• Mansfield IGA

Ordering from Foodworks

Our friends from the Buller Grocer & FoodWorks Mansfield have a BSL discount for ordering groceries online!

There is a coupon code valid for the 2023 snow season which entitles BSL staff $5.00 off each online order placed (this covers the $5 packing fee for all online orders) via the Mansfield FoodWorks Online Store – https://mansfield.myfoodworks.com.au/

Coupon Code: BSLSTAFF2023

When setting up a new online shopping account, please include BSL in the company name – this will allow them to confirm you are a BSL team member.

Delivery is $20 direct to your lodge or free delivery to the Mt Buller Grocer. Place the order by 6pm to have it delivered the next day between 4pm – 9pm or pick up from the Buller Grocer from 5pm (no deliveries on Sunday).

Ordering from IGA
– Order your items online via the Marks IGA Mansfield website mansfieldiga.com.au
– To be delivered to the mountain Freight is charges TBC for 2023 season

When delivering to the lodge include the below information:
LODGE NAME
YOUR NAME
ADDRESS
PHONE NUMBER
(Any special delivery notes, ie. where to leave it)

Groceries are able to be ordered online via mansfieldiga.com.au Deliveries are on weekdays until July and daily in July and August.

To get your delivery to your lodge, ensure you put your full name, phone number and lodge name.

Outside of winter, deliveries are on a Wednesday.

There is no shortage of options when looking to purchase equipment once you have arrived to Mt Buller. BSL retail outlets (Altitude Buller Sports), offer staff discounts on a wide range of equipment.

If you have never skied or snowboarded before, we suggest you hire the sliding equipment of your choice and get a lesson prior to purchasing and deciding what is right for you.

On Mountain BSL retail & rental venues include:

• Buller Sports Central
• Buller Sports Ski School
• Altitude Kooroora
• Freeride
• Horse Hill (near the day car park)
• Altitude Chalet
• & the off mountain retail rental is Mansfield Buller Sports and Merrijig Motor Inn

As a BSL employee you are able to receive 20% discount at most BSL Food and Beverage outlets during the season – to receive this discount you must have your b-tag with you!
Buller Hospitality venues we have are:

• Abom Restaurant
• Moosehead Bar
• Tirol
• Spurs (featuring the newly extended Apres deck!)
• Bull Run Cantina
• On Snow Planks Vans
• Downhill Donuts
• Telephone Box Junction (TBJ) Cafe for those who like to venture over to Mt Stirling during the season!
• Mirimbah Store (off-mountain)
• Merrijig Motor Inn (off-mountain)

BSL host a number of events throughout the season, keep an eye on the BSL Hub calendar or check out the Mt Buller websites event page for more details – link is HERE

Mt Buller also offers non-snow activities for those rainy, white out days or even the days you want to give the legs a rest!

• Mt Buller Cinema – check out the ‘What’s On‘ page or the cinema Facebook Page
• Buller Air Zone – for all your trampoline & rock climbing needs
• Alpine High Performance Fitness Centre & Physio – offering gym memberships & exercise classes, more information on their Facebook Page
• National Alpine Museum – Australia’s highest acknowledge museum showing off Mt Buller & all of Australia’s alpine history for just a gold coin donation

Mt Buller has a gym and physiotherapy based on the mountain based on Level 1 of Alpine Central Building.

Winter Membership Prices 2023

• $375 – Season Membership
• $230 – Ten Gym Visit Pass
• $270 – Ten Class Visit Pass

Drop-in Passes

• $31 – Classes Pass
• $26 – Casual Visit Pass

More information: https://www.alpinehighperformance.com.au/

Mt Buller does not have a pharmacy on the mountain – there are two pharmacies in Mansfield (the closest town to Buller) who are able to arrange medication delivery for a fee if required. To arrange delivery please see below the information & steps:

Eisner’s Guardian Pharmacy
Phone: 03 5775 2028 or SMS 0439 498 969
Fax: 5775 2035
Address: 79 High Street, Mansfield 3722
Email: mansfield@guardianpharm.net
Opening Hours:
– Monday to Friday 9am – 6pm
– Saturday 9am – 1pm
– Sunday 10am – 1pm
To order a delivery:
Scripts are required when arranging a medication delivery – best method is to call the Pharmacy first as they will require details of delivery, credit card details & to discuss medications with the patient
– eScripts (electronic) is the preferred method
– Medical Centre are able to fax scripts directly to store
Call pharmacy to confirm delivery fee

Mansfield Pharmacy
Phone: 03 5775 1311
Address: 37 High Street, Mansfield 3722
Opening Hours
– Monday to Saturday 9am – 6pm
– Sunday CLOSED
Scripts are required when arranging a delivery – once again, best method is to call the Pharmacy to discuss your options. Options explained below:
1. Patient presents to Medical Centre and DR writes script, faxed through to Pharmacy, patient is to call, pay and arrange details over phone
2. eScript – call pharmacy for a mobile number to text eScript to, follow prompts or call Pharmacy to provide token number – provide details over phone
3. Paper script – required to be faxed from the Medical Centre who will deliver paperwork, to call Pharmacy to provide details
Details required are: Customer Name, Address, Phone Number, Credit Card details (for over phone payment)
Delivery $TBC – KCC Logistics