Live the Buller Way

Acknoweledge others:

• Smile
• Be polite
• Look guests in the eye
• Show empathy
• Greet using names where possible
• Maintain a positive attitude

Providing assistance to others, even outside of your workplace:

• Assist with directions
• Offer help – perhaps show guests how to carry equipment, hold a door open, or show to to ​put their skis or board on
• Identify and anticipate needs (sometimes guests don’t know what questions to ask)
• Help a co-worker if they are ‘under the pump’

Listening to the needs of others:

• We all come to work, or even on a holiday with a particular set of needs and expectations
• Do your best to be considerate and understand others and their situation/circumstance, ​especially if it is different to your own. For example, many of our guests have never been ​to the snow before.
• What may seem like ‘common sense’ to you, may not be for a first-time visitor.

• Keep engagement with people light and easy
• Remember to SMILE and maintain a positive attitude
• Participate in events/activities Mt Buller & BSL has to offer
• Make lifetime friends and memories
• Find time to ski & ride – share your passion!

• Be knowledgeable of products/services available on the mountain
• Provide assistance to others
• Get out and about and experience what Mt Buller has to offer, for both guests and staff!
• Share knowledge & experience
• Read the resources available to you
• Know and adhere to the Alpine Responsibility Code

• Appearance and presentation of mountain staff is important
• Appearance and presentation of our mountain, workplaces and our living spaces
• Ensure a safe environment for guests and your team
• Respect our unique and fragile environment

• Respect your co-worker
• Build and maintain relationships
• Be solutions focused
• Help others whenever you can