1. KEEP UP TO DATE WITH COMMUNICATION
It is important that you keep up to date with all the communication coming from your hiring manager and staff services. Your hiring manager will contact you soon (if they have not already) with important information about your commencement, employment details and onboarding. Your email account is the primary point of contact for all communications from Buller Ski Lifts (BSL) and it is assumed by BSL that any email sent to you is received and read.
2. COMPLETE ONBOARDING PAPERWORK
Prior to commencing with Buller Ski Lifts (BSL) there is some on-boarding and induction items that are needed to be completed. (Note: you will not be able to commence work or utilise your season pass privileges until all pre-employment activities are completed)
Our onboarding system is via Flare HR, you will receive an email with the link to complete the below items:
- E-sign your Employment Contract
- Update personal details in your employee profile including:
- Emergency contact details
- Australian bank details
- Superannuation information
- Tax Declaration form
- Verify your Australian Working Rights – upload your passport/visa information if required
- Upload your Working with Children’s Check (Ski & Snowboard team members)
- Read and acknowledge all important policies and documents. We will require your e-signature on all documents, these are available for review after signing in Flare
If you are yet to receive an email with this information, need to clarify information or unsure about how to review and sign your contract, please contact staff.services@skibuller.com.au
3. BULLER SKILLS ONLINE (LMS) TRAINING
Buller Skills is BSL’s online induction and training platform. Completion of your assigned training is required prior to your first day of work and to receive your Season Pass! The modules include an Introduction to BSL, Buller Crew and Departmental Overview
You will receive automated messages via email indicating when you are required to do this and how to access the required modules online. This will typically be sent out middle of May. If this is your first time completing Buller Skills you will be required to enter your email and create a password. If you have used Buller Skills before, enter your email and password that you have previously used. If you have any questions about the online induction, please contact Human Resources on hr@skibuller.com.au
Buller Skills can be completed on your phone, tablet or computer
- Download the SAP Litmos app from either Apple Store or Google Play
- Complete training via desktop, log in HERE
4. WHAT TO BRING
This may be the first time you have lived out of home or it is your first season and you may be unsure of what to bring. Below are some suggestions of things you may need to prepare for your Buller season. If you feel like you are missing some essential items, there is a free BSL staff shuttle bus that goes down to Mansfield (the closest town from the mountain) everyday commencing from the official first day of the season – there is Foodworks, IGA, KMart Hub, Reject Shop, Op shops and Pharmacy in town.
Laundry:
- Hamper/Basket/Laundry Bag
- Laundry Detergent
Kitchen/Cooking:
- Reusable Containers
- Your own food
**Please note all staff accommodations are self catered and have shared cooking facilities with cooking utensils, cutlery, crockery, knives & chopping boards, pots & pans, cooking trays, freezer & fridge.
Clothing:
We suggest bringing a number of layers so you can put on and take off what you need, when you need.
- Uniforms are provided on your arrival, these are not to be worn whilst off duty.
- Your ski gear (Waterproof pants and jackets, ski goggles, helmet, sunglasses, ski gloves, base layers)
- Beanies
- Warm jumper and underclothing (thermals)
- Sunscreen and lip balm
- Boots or shoes with good traction for walking in the snow and icy conditions
- Coat Hangers
- Staff Events Attire/Costumes
– Formal attire for the ticketed CFA Ball event in June (tickets gets released usually 2nd week of June)
– Christmas outfit for Christmas in July Staff Toucan
– Spring Toucan
– Retro Weekend in September
- Gym clothes (if you are planning to enrol in the gym)
Staff Accommodation:
- Towel, toiletries
- These items will be provided but you are welcome to bring your own: Bedsheet, pillow and doona, doona cover, toilet paper
Your own ski/snowboard equipment:
You are able to use your staff discount at any of our Altitude Buller Sports stores on mountain and in the valley, these discounts apply to both retail and rental items! If you have never been to the snow before it is a good idea to rent equipment and take a lesson to decide which board and/or ski is right for you. Our amazing rental teams can help you with any of your questions and even give some hot tips for the right set up!
We encourage all team members to wear a helmet when they are on the slopes. Helmets are compulsory for all BSL team members if they are skiing or boarding in uniform or whilst on duty. We strongly advise everyone to have the appropriate ambulance cover. Best to check before your arrival as not all health providers cover Ambulance.
TIP # 1:
“If you are wanting to order something online/ shop online up to 1 week prior to your arrival on the mountain, you can do so. Just have it delivered to the mountain post office and you can pick it up when you get to the mountain. You will need to present your ID upon pick up of your letters/parcels”
The address for postage is:
YOUR NAME
1 Summit Road, Mount Buller, VIC, 3723
TIP #2:
“Do not overpack. You will share a space with up to 3 people so storage is very limited. You could always head to town (there is a free staff bus shuttle) and buy something if you need it”
5. DOWNLOAD TIME & ATTENDANCE APPS
Deputy is BSL’s scheduling and timesheet system. You are able to download the Deputy app to your own phone to be able to check your roster and see communication. You will receive an email to set up your Deputy Account. ***DEPUTY is not applicable to Snowsports Instructors
Ski & snowboard Instructors will be using Flaik
5. CONFIRM YOUR STAFF ACCOMMODATION ALLOCATION DIRECTLY WITH YOUR MANAGER
6. ONLINE WEBINAR (FIRST SEASONNAIRES)
First seasonnaire online webinar session 1 – 28th of April 2026 17:00 – 17:45 Melbourne Time (GMT+10)First seasonnaire online webinar session 2 – 8th of May 2026 10:00 – 10:45 Melbourne Time (GMT+10)
7. PRE-WINTER TRAINING/INDUCTION
Welcome to BSL Session 1 (1 of 4 identical sessions) – Cinema ** 18th of June 2026
Welcome to BSL Session 2 (1 of 4 identical sessions) – Cinema ** 23rd of June 2026
Welcome to BSL Session 3 (1 of 4 identical sessions) – Cinema ** 25th of June 2026
Welcome to BSL Session (Delatite Valley staff/Off mountain) – ** Date TBC
Ski & Snowboard School Department Training **24th & 25th June 2026
Team members would only need to attend 1 of the 3 Sessions “Welcome to BSL”
GET EXCITED!
Working your first winter season is an amazing experience. You will make friends for life and gain new experiences, learn/improve your skiing and snowboarding skills. We can’t wait to welcome you!
MOBILE COVERAGE ON THE MOUNTAIN
Most major phone companies have coverage in the Alpine area. Best to go with Telstra or Optus Network.
For International team members, SIM cards are available online or at the airport, or “pay as you go” plans and SIMs with specific companies are also available (and generally a bit cheaper with better data options than the pre-paid international ones).
Either way, we strongly recommend sorting out your phone options in the airport or city area prior to your arrival to the mountain.
For international team members, here’s your to do list
OPEN AN AUSTRALIAN BANK ACCOUNT
You are required to open a bank account in Australia before you arrive at Mt Buller. We recommend National Australia Bank, Commonwealth Bank, or ANZ, although you are free to choose. All wages are paid directly into the Australian bank of your choice. This can be done in any major city or in Mansfield. You will not be able to receive your wages if you do not have an Australian bank account or are unable to provide the account numbers to our payroll staff.
□ GET YOUR AUSTRALIAN TAX FILE NUMBER:
It is a requirement of the Australian Government that all people who work in Australia have a valid tax file number (TFN). You can only apply for this number once you have arrived in Australia. You can apply for your TFN online using the link below. We highly recommend you make your application online as soon as you arrive in Australia.
This link has more information about the ‘TFN’ and how to apply online.
Your TFN will be posted to you at the postal address you show on the application form. You may use the following address for all mail you wish to receive while at Mt Buller.
Postal Address:
1 Summit Road, Mount Buller, Victoria, 3723, Australia
Once you arrive at Mt Buller, please head to the Mt Buller post office and check if your mail has arrived.
□ WHEN YOU HAVE YOUR TAX FILE NUMBER, OPEN A SUPERANNUATION ACCOUNT
Superannuation, or ‘super’, is money put aside by your employer over your working life for you to live on when you retire from work. Most people can choose the super fund they want their contributions paid into. The YourSuper comparison tool will help you compare MySuper products and choose a super fund that meets your needs. Once you have a Super account please update your Flare profile with your Super details.
If you are a temporary resident working in Australia and you are eligible for super, your employer has to make super guarantee contributions for you. You may be paid your super money once you have left Australia. This payment is called a Departing Australia super payment (DASP). New Zealand citizens and permanent residents of Australia are not eligible for this payment. To see if you’re eligible, and to apply for the DASP online or by downloading the paper application form, visit Temporary residents and super. More info about Super on this link.
□ VICTORIAN WORKING WITH CHILDRENS CHECK (FOR SKI & SNOWBOARD DEPARTMENT)
It is an Australian and Victorian State law that all employees who work with children hold a valid ‘Victorian Working with Children’s Check’. This must be completed prior to your arrival at Mt Buller, or you cannot commence work.
You may apply for a Working with Children’s Check online and then complete the application at an Australia Post Office – please note Mt Buller Post Office cannot process these applications. The closest Post Office is in Mansfield – we highly recommend you complete this task before leaving Melbourne. The Working with Children’s Check is valid for 5 years and you will need to make payment when you apply. You must apply for an ‘employee’ Working with Children’s Check. Follow the link below to start your application.
https://www.workingwithchildren.vic.gov.au/individuals/applicants/how-to-apply
You will need to update your online onboarding to provide evidence that you have completed your application when you arrive at the resort.
□ TRAVEL INSURANCE & AMBULANCE COVER
We highly recommend all employees have appropriate travel insurance to cover any medical expenses for illness or injury. In the unfortunate circumstance you sustain an injury and require to be transported to hospital or the medical center via ambulance, you will be liable to the cost. A short trip in the ambulance can cost thousands of dollars.
There are several travel/health insurance providers that can offer coverage for overseas workers.
Please click this link to subscribe. https://membership.ambulance.vic.gov.au
Before You Arrive – Confirm Your Accommodation
Before making travel plans, confirm your accommodation allocation with your manager.
Your transport options depend entirely on whether you’ve been placed on‑mountain or off‑mountain.
Off mountain accommodations (Valley):
If you’re allocated to:
- Koala Lodge
- Purcell Gate
- Warrambat Road (49 & 50)
- Merrijig Motor Inn
- Mirimbah Store
- 260 Buller Road
You can use the free staff shuttle bus departing from Mansfield Masonic Hall. It will drop you at the closest stop to your accommodation.If you’re allocated to:
- Mansfield House
- Elvin Street House
These locations are only about a 10‑minute walk from the V/Line bus stop on High Street Mansfield, so the shuttle is not required
Please note: staff are not permitted to drive up the mountain or park in any on‑mountain car parks once the winter season has commenced. If you need to get to work, the free BSL staff shuttle operates between the Delatite Valley (Mansfield) and Mt Buller Village.
Arriving via Public Transport
If Arriving Before Season Opening
1. Melbourne Airport → Southern Cross Station
Take the Skybus (every 15 min). Book the Skybus here.
2. Southern Cross Station→ Mansfield
Take the V/Line bus. Book Vline Bus here.
3. Mansfield → to your off mountain accommodation
The free staff shuttle does not commence until opening weekend of the winter season. You must arrange a pickup at Mansfield with your hiring manager. Please organize this days before your planned arrival.
If Arriving After Season Has Started
1. Melbourne Airport → Southern Cross Station
Take the Skybus (every 15 min). Book the Skybus here.
2. Southern Cross Station→ Mansfield
Take the V/Line bus. Book Vline Bus here.
3. Mansfield → to your off mountain accommodation
Take the free BSL staff shuttle from Mansfield Masonic Hall (5‑minute walk from the bus station).
On mountain accommodations:
If your property is not listed in the off‑mountain options above, it is on‑mountain.
All on‑mountain staff must park at the Mirimbah Staff Car Park.
More details in the “Driving & Parking” section below.
Option A: Driving
All staff must park at the Mirimbah Staff Car Park (200m after the resort entry gate). Click here for direction to Mirimbah Staff Carpark
This parking is free for staff only.
Vehicle Registration is Mandatory
ARV (Alpine Resorts Victoria) requires all staff to:
- Register your vehicle (Proof of employment required), and
- Display the Buller Crew parking pass on your dashboard
Unauthorised cars will receive fines. Register your car here.
If Arriving Before Opening Weekend (before midday Friday 5 June):
You may drive all the way up the mountain to unload belongings, but must: 
Register your vehicle at the Mt Buller Post Office with proof of employment. Move it to Mirimbah Staff Car Park before opening weekend
If Arriving After the Season Opens
- Stop at Mirimbah Entry Gate
- Show proof of employment to collect your parking pass
- Park at the Staff Car Park
- Wait at Buller Rock for the staff shuttle to take you up the mountain
The Mt Buller Rock opposite carpark
Option B: Public Transport
If Arriving Before Season Opening (or during green season when there is no staff shuttle operating)
1. Melbourne Airport → Southern Cross Station
Take the Skybus (every 15 min). Book the Skybus here.
2. Southern Cross Station→ Mansfield
Take the V/Line bus. Book Vline Bus here.
3. Mansfield → Mt Buller or your off mountain accommodation
The free staff shuttle does not commence until opening weekend of the winter season. You must arrange a pickup at Mansfield with your hiring manager. Please organize this days before your planned arrival.
If Arriving After Season Has Started
1. Melbourne Airport → Southern Cross Station
Take the Skybus (every 15 min). Book the Skybus here.
2. Southern Cross Station→ Mansfield
Take the V/Line bus. Book Vline Bus here.
3. Mansfield → Mt Buller or your off mountain accommodation
Take the free BSL staff shuttle from Mansfield Masonic Hall (5‑minute walk from the bus station).
OTHER BUS OPTION:
Our friends from BullerBus are offering staff for 2026, 50% off their one way tickets from Melbourne CBD or Tullamarine Airport from 7th of June to 25th of June. Straight to the Mt Buller Village Square no changing buses anywhere.
Promo code = STAFF26
Book the BullerBus here
You may book the MMBL bus (paid option) from Mansfield to Mt Buller.
Click here for direction on how to get from SkyBus to Mansfield Masonic Hall
You must arrive before 5:00pm to check in at Staff Services.Arriving after 5pm office is closed = you must book your own accommodation in Mansfield and come up the next morning.
Book Your Arrival
Staff accommodation becomes available 48 hours before your first workday.
Update your arrival details in the Staff Online Portal at least 1 week before arrival.
You’ll need to provide:
- Date of birth
- Estimated arrival date & time (8:30am–4:30pm only)
- A photo for your season pass
- No sunglasses, masks, hats
- Upload via e‑store or get taken at Staff Services
This ensures: Your season pass is ready Your bed is prepared
When you arrive on the mountain :
CHECK IN
All staff living in staff accommodation must check in at:
Staff Services Office
Ski & Snowboard Building, Level 3
8:30am–5:00pm (7 days)
Arrivals outside these hours must secure your own accommodation for the night.
Click here for direction on how to get to Staff Services Office from the village square.
COLLECT YOUR SEASON PASS & UNIFORM
You can collect your staff lift pass once: You’ve checked in All onboarding tasks (including Buller Skills) are complete
Lift access + discounts activate only once onboarding is complete.
STAFF ACCOMMODATION OVERVIEW
BSL has a variety of staff accommodations on and off mountain where you will be housed during the season. Your bed allocation should be displayed when you fill out your arrival form – if there is no bed allocation displayed on the form please follow up with your hiring manager. Some team members will be housed at the base of Mt Buller. These are all shared accommodations with shared facilities. Complimentary staff transport is available for team members to get to and from work if living off mountain/valley. Allocation is based on your hours, arrival date and the position you hold with BSL throughout the winter season. Only team members committing to the full season and with unlimited availability will be offered the opportunity to live in staff accommodation.
Subsidized rent (inc. bills) is paid weekly through a payroll deduction with costs between $160– $190 per person, per week, depending on location or if it’s on/off mountain. Rooms are in a dorm bunk bed set up style and you may be required to share with UP TO 3 other BSL team members. Lodges are fully furnished. A bond will be deducted and will be returned end of season upon completing a clearance form.
PLEASE NOTE: All Staff Accommodation is strictly non-smoking (vape and cigarettes)
You may request one other BSL employee to share with during the season; however this is not a guarantee. If you are travelling alone, roommates will be allocated to you. Please note whilst we make every attempt to house the majority of our team, in some cases we are unable to offer suitable accommodation to all team members.
ON MOUNTAIN STAFF ACCOMMODATIONS
Fawlty
Tirol
Flakeside
Spurs
Stirling House
Sugarbush
St Antons
Other on mountain accommodations: Ski Patrol Base, Bayerland, Judges Stand, ABOM, Winter Activity Centre
OFF MOUNTAIN ACCOMMODATIONS
If you are driving, please drive straight to your accommodation. You are not required to complete the sign in process with Staff Services until the day after arrival. Please make your way up the hill and complete this process after you have settled in.
Koala Lodge (nearest bus stop : Warrambat Rd)
Purcell Gate (closest bus stop : Changue Rd)
Mansfield House Buller Sports
50 and 49 Warrambat Road (closest bus stop : Warrambat Rd)
260 Buller Road (closest bus stop : Pullins Ski Shop/BP)
Other Valley accommodations: Alpine Ridge, 57 Elvin St